This is an extract from our call logging system, I have removed the names just to protect identities etc, Enjoy!
Call Reference
00xxxxxxxx
Call Description : PC is dead. No lights, nothing. Will not power up.
Call Status : Closed
Helpdesk Operator : xxxxx001
Logged for User : xxxxxx
Log Date/Time : 2006-02-21 07:56:38
Priority : 5: User(s) - Non-Serious Fault ()
Solution : Plugged PC in. Works better that way.
Engineer details : xxxxx
Call allocated to : xxxxx
Allocated on/at : xxxxx
Engineer acknowledged call
Engineer resolved call
Resolved By
Call Journal
Entry By: on ref: 0
05 October 2006
Guess what, it really does happen!
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1 comment:
Brilliant.
Although, I have to admit to doing stupid things from time to time too...like the 'insert' key on the keyboard, hit that by accident and spent two hours trying to figure out why the hell my words were being eaten up from the inside...
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